Overview 📊 This dataset dives deep into call center interactions, featuring 32,940 rows and 12 columns packed with essential information. From call times to customer details, reasons for calls, agent responses, sentiment scores, and more, it covers every aspect of our operations. Through Power BI, dashboard translates this data into interactive visualizations, allowing users to easily explore and understand the dynamics of our call center and customer interactions.
Dataset Details 🗃 Let's explore Call Center Dataset:
📋 Number of Rows: 32,940 📁 Number of Columns: 12
Column Names and Descriptions:
🆔 Id: Unique identifier for the call ⏰ Timestamp: Date and time of the call 🌆 City (Call Center): Location of the call center that received the call 📞 Channel: How the call was received 🌇 City (Caller): Location of the customer making the call 📋 Reason: Reason for the call 🔈 Response: Agent response to the reason for the call 📈 Score: Sentiment score of the call 🗽 State: The state of the caller ⏱️ Call Duration in Minutes: Length of the call in minutes 😊 Csat: Customer satisfaction score
This dataset provides insights into call center operations, customer interactions, and satisfaction levels, crucial for optimizing service delivery.
Benefits of Visualization 📈
This dashboard can help call center managers improve efficiency and customer satisfaction by:
🎯 Identifying areas for resource allocation 📊 Prioritizing call center improvements 🔍 Understanding customer needs and concerns 👩💼 Evaluating agent performance